Contact technical service.
To process a warranty or technical advice, contact customer service by writing an email to service@carmelabikes.com
In a dry, indoor place, avoid direct sunlight for long periods of time.
If you do not use it during the winter:
Lithium ion batteries deteriorate slowly over time, for this reason a new battery will always give more autonomy than a used one.
To maximize the life of the battery and its benefits:
The bicycle or battery has detected a problem. Contact technical service.
Contact technical service.
If the problem continues, contact the technical service.
You may have used it a lot and the engine may be hot and overloaded. The boost button is a temporary help. If you use too much, it is self-limited.
If after 24 hours the problem continues, contact the technical service.
Get in touch with the technical service.