FAQS

General

What is an electric bicycle?

It is a bicycle that incorporates a pedal aid system. It consists of a motor, a battery and a control system integrated into a traditional looking bicycle. It allows you to go farther, faster and with less effort.

Do I need to pedal?

Yes, but pedaling is assisted. Depending on the effort and speed, the bicycle responds with the level of help you need.

Is there a registration?

No. In accordance with European regulations (EN 15194: 2009), electric bicycles are considered conventional bicycles, for the purpose of circulation, provided that:

1. The assistance of the engine is carried out only when pedaling.
2. Pedaling assistance is limited to 25 km/h.
3. The rated power provided for the assistance (engine) is at most 250 W.

The rest of motor bikes are considered electric mopeds. Therefore they do not need to be licensed, insured or registered.

Do I need a driving license? And insurance?

You do not need a driving license to drive the oh!bike factoria bicycle. You do not need insurance.

Maintenance

If it rains, are the electronic components affected?

No, the bicycle is designed to be used outdoors. It has been tested and certified.

What pressure should the wheels be inflated to?

The recommended pressure is 4 bars.

How do I oil the belt?

It requires practically no lubrication, but we do recommend that you occasionally apply a few drops of Teflon to the belt. Just a small amount, then spin the pedal and it will lubricate the entire gear unit. This will be enough.

If you have any questions, please email us at service@carmelabikes.com

About the Carmela24

What is the battery life?

The battery life is approximately 50 km. It can vary depending on weight and manner of riding.

How long does it take to recharge the battery?

4 hours to reach 100%.

What is the difference between Power and Eco mode?

In Eco mode (yellow), the engine gives the same force to the front wheel as you do on the back. In Power mode (green), this pedal assistance is multiplied by 3.

What is the boost?

It is an aid for specific moments. Increase pedal assistance by 40%. Perfect for starts and slopes.

How do I know how much battery I have left?

On the power button there are 8 green LEDs that, when are all on, indicate 100% of the battery. As the battery runs out, they go off one by one.

Can I use the bike without the battery key?

On the power button there are 8 green LEDs that, when are all on, indicate 100% of the battery. As the battery runs out, they go off one by one.

Can I use the bike without the battery key?

It works the same way. You just need the key to extract it.

Why is the engine in the front wheel?

Having it there keeps the bike in perfect balance, it also reduces maintenance costs and does not wear out the transmission. It implies that the bicycle has two motor wheels: the one of the rear turns with the physical force, transmitted by the belt, and one in front produced by the assistance of the battery.

 

Why 24 `` wheels?

It is a size that allows the maneuverability of the smaller wheels (20 “or 16”) and at the same time has the stability of larger wheels (26 “).

Where can you buy accessories?

Check our website to see all our recommended accessories. In addition, you can also use those accessories with Klickfix anchorage.

Purchasing

Where can I buy a Carmela24 bike?

On the Carmela Bikes website, or at any of our distributors. If you wish to contact us, please write to info@carmelabikes.com.

Is home delivery possible?

Yes. During the purchasing process we will ask you for your shipping address. All shipping costs are included for any purchase over 150 €.

Is payment secure?

Sure! Online payment is extremely trustworthy. We work continuously to make you feel safe when entering your payment information into the Carmela Bikes website. The Carmela Bikes website uses a secure SSL (Secure Socket Layer) payment system.

What are the payment methods and delivery times?

Payment can be made either by bank transfer, or by credit or debit card.

The delivery period is 5-7 working days, depending on the country and city of delivery.

Technical service and warranty

Where can I repair or maintain the oh!bike factoria bicycle?

We recommend visiting our distributors, they know our bicycle as well as ourselves. Check the nearest distributor here.
If you do not have a dealer nearby, please contact us through the mail service@carmelabikes.com

What does the warranty cover?

Oh Bike Factoria offers a two-year warranty for any manufacturing defect.

What can I do if I find a crack or a problem with my bike?

Send an email to service@carmelabikes.com with an explanation of the problem with the bicycle and photographs of the affected part.

Trial Period and Returns

How do I arrange a test of the Carmela24?

Testing the bike is completely free of charge and without obligation. Just call us (+34 931 187 533) or write to info@carmelabikes.com and tell us the city you live in. If we do not have any retailer close to you, we will contact your preferred bikeshop.

If you prefer, you can buy a bike with a 15-day guarantee to try it out and return it without any obligation. We’re sure you’ll like it, but if you don’t, tell us and we’ll refund your order. The bike must be in perfect conditions and in its original packaging.

Can I return it if I do not like it?

Yes, from the moment that the carrier delivers the bicycle to the meeting point (private address or click and collect store) you have 15 calendar days to get in touch with us by phone or by e-mail customer service@carmelabikes.com

The bike must be in perfect conditions and in its original packaging.

The bike must be in perfect conditions and in its original packaging.

How is a refund made?

Send an email to service@carmelabikes.com and we inform you about the procedure to follow.

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